Shipping & Delivery

Welcome to SNUSIO's Shipping & Delivery page! Here, you'll find all the details about our delivery options, timeframes, and tracking methods. At SNUSIO, we prioritize fast and convenient deliveries, ensuring your order reaches you as quickly as possible. Plus, you can easily track your package from our warehouse to your door.

Shipping Options & Delivery Times

European Union (EU)

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–3 business days

North America (NA)

  • Standard Delivery: 4–6 business days
  • Express Delivery: 1–3 business days

Shipping Costs

Inside EU

  • Standard Delivery: 9,99 EUR
  • Free shipping on orders over 150 EUR

To North America

  • Standard Delivery: 19,95 USD
  • Express Delivery: 49,95 USD
  • Free shipping on orders over 150 USD

Order Tracking

Once your order has been shipped, you will receive a tracking link. You can track your package through:

Duties & Customs Fees

For buyers outside the European Union (EU):

You, as the customer, are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from snusio.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Sweden may be subject to excise taxes, customs duties, and fees levied by the local country and/or jurisdiction. The recipient of an international shipment may be subject to such excise taxes, customs duties and fees, which are levied once a shipment reaches your country and/or your delivery address. It is the customer’s responsibility to report and remit these taxes. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Where can we deliver in the US?

Until further notice, we will no longer be selling and shipping to the following states:

  • Arkansas
  • Georgia
  • Massachusetts
  • Vermont
  • Washington, D.C.
    + these U.S territories
  • Micronesia
  • Guam
  • Puerto Rico

Within the following states, we cannot ship to specific counties:

  • California (all products): San Francisco County
  • Colorado (all products): Aspen, Carbondale, Edgewater, Glenwood Springs, Golden, Snowmass Village
  • Illinois (all products): Cook County, River Forest, Skokie
  • Maine (all products): Bangor, Bar Harbor, Brunswick, Portland, South Portland
  • Minnesota (all products): Arden Hills, Bloomington, Brown's Valley, Edina, Golden Valley, Mendota Heights, Moorhead, Richfield, Traverse County, Wheaton (Lush only): New Hope, Nobles County, Robbinsdale, St. Louis Park
  • North Dakota (Lush only): Cando, Linton
  • Ohio (all products): Grandview Heights, Bexley (Lush only): Columbus, Toledo
  • Oregon (all products): Multnomah County

If the customer refuses to pay customs/taxes and the shipment is returned to SNUSIO, a return handling fee of 40 EUR / 45 USD plus any additional shipping costs will be deducted from the refund.

Where can we deliver in the US?

Until further notice, we do not ship to the following states:
Arkansas, Georgia, Massachusetts, Vermont, Washington D.C.
And these U.S. territories: Micronesia, Guam, Puerto Rico.

In addition, we cannot ship to certain counties in California, Colorado, Illinois, Maine, Minnesota, North Dakota, Ohio, and Oregon. (See full restrictions on product page.)

Unclaimed Packages

If your package is delivered to a pick-up point (via UPS) and is not collected within the carrier’s holding period (usually 7 days), it will be automatically returned to SNUSIO.

  • A handling fee of 40 EUR / 45 USD will be charged to cover administration, shipping, return shipping, and handling costs.
  • This fee will be deducted directly from your refund (if eligible).
  • Please note: Unclaimed packages are not considered an exercise of the right of withdrawal.

Questions About Your Order?

If your order hasn’t been delivered within the expected timeframe or if you have any other concerns, don’t hesitate to contact our customer service team at hello(at)snusio.com. We're here to help!