Shipping & Delivery

Welcome to SNUSIO's Shipping & Delivery page! Here, you'll find details about delivery options, timeframes, and tracking. At SNUSIO, we prioritize fast and convenient shipping — and now offer DDP (Delivered Duty Paid) for U.S. customers, meaning no additional customs or import fees upon delivery.

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Shipping Options & Delivery Times

European Union (EU)

• Standard Delivery: 3–5 business days

• Express Delivery: 1–3 business days

North America (U.S. & Canada)

• Standard Delivery: 4–6 business days

• Express Delivery: 1–3 business days

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Shipping Costs

Within the EU

• Standard: 9.99 EUR

• Free shipping on orders over 150 EUR

To North America

• Standard: 19.95 USD

• Express: 49.95 USD

• Free shipping on orders over 150 USD

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Delivered Duty Paid (DDP) – USA

We now ship all U.S. orders using Delivered Duty Paid (DDP) via UPS.
This means you will not be charged any additional customs duties, taxes, or FDA clearance fees upon delivery. Everything is included in the shipping cost at checkout.

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Order Tracking

Once shipped, you’ll receive a tracking link. Track your package via:

• UPS (Standard & Express Deliveries): UPS Tracking

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Returns, Customs & Refunds

For orders outside the EU:

• The customer is responsible for ensuring that the products are legal to import into the destination country.

• If customs or authorities refuse or destroy the shipment, and the package is not returned to us, we cannot issue a refund.

• If the shipment is returned to SNUSIO, we will issue a refund minus a 40 EUR / 45 USD return handling fee, and any shipping costs.

📌 We can only process refunds for returned packages. No refund can be given for seized or destroyed goods.

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Where We Ship (USA)

Until further notice, we do not ship to the following states/territories:

• States: Arkansas, Georgia, Massachusetts, Vermont, Washington D.C.

• Territories: Micronesia, Guam, Puerto Rico

We also do not ship to specific counties in:

• California, Colorado, Illinois, Maine, Minnesota, North Dakota, Ohio, Oregon
  (See product page for full county list)

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Unclaimed Packages

If your package is delivered to a pick-up point and not collected within the holding period (typically 7 days), it will be returned to us.

• A handling fee of 40 EUR / 45 USD will apply.

• This fee will be deducted from your refund (if eligible).

• Unclaimed packages are not considered a cancellation or right of withdrawal.

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Questions About Your Order?

If your order hasn’t been delivered within the expected timeframe or if you have any other concerns, don’t hesitate to contact our customer service team at hello(at)snusio.com. We're here to help!

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⚠️ FDA Red List – Products That May Be Blocked on Import

As of recent U.S. regulatory changes, several brands of snus and nicotine pouches have been added to the FDA’s Red List, meaning they may be blocked, detained, or destroyed at customs during import to the United States.

❗What is the Red List?

The FDA’s Red List is part of their Import Alerts program, specifically under:

• Import Alert 98-06 – Products without a PMTA

• Import Alert 98-08 – Mislabeling and compliance violations

Products on this list are often blocked due to lacking premarket authorization (PMTA), improper labeling, or other regulatory concerns.

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🚫 Red-Listed Snus Brands

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🚫 Red-Listed Nicotine Pouch Brands

Note: This applies to Swedish-labeled products imported via online stores — not U.S. domestic versions sold in convenience stores.

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❗Important for U.S. Customers:

• If you order a red-listed product, your package may be blocked or destroyed by U.S. customs or the FDA.

• If the package is not returned to us, we cannot issue a refund.

• Order at your own risk if you include any products from the above list in your order.

We update this list regularly based on the latest information. For official sources, please refer to:

• FDA Import Alert 98-06

• FDA Import Alert 98-08