Orders

Here you can find all the information on how to place an order with us. We have made the process simple and quick—just select your products, add them to your cart, and proceed to checkout to complete your purchase. You can easily track your order from confirmation to delivery, and we offer smooth handling of both one-time purchases and subscriptions.

FAQ on Orders

I can’t complete my purchase. What could be the issue?
There can be several reasons why you're unable to complete your purchase. Here are a few tips to help you resolve the issue:

• Refresh your page
• Try using a different browser or device
• Clear your cookies and browsing history
• Make the purchase in private/incognito mode in your browser

I haven't received an order confirmation
Some email clients, such as Hotmail, Live, and Outlook, can have trouble distinguishing between spam and legitimate emails. Please check your spam or junk folder to see if the confirmation ended up there. If it's not in your spam folder, feel free to contact our customer service.

How do you know the buyer is over 18?
To place an order, you need to verify your age – regardless of what you are purchasing. We verify this through your account information with Klarna, and when picking up your package from a post office, you will also need to show proof of age.
This applies where you live in the EU.

How old do I need to be to shop?
Individuals under 18 years of age are not allowed to place an order. To make a purchase, you need to verify your age. We verify your age through our partner Klarna or when you pick up your package at a post office. This is because our nicotine pouches are products intended solely for adults (18 years or older).

Orders made in someone else’s name (forgery) or in any way that could cause SNUSIO financial harm will be reported to the police. If we suspect any irregularities or abuse of our ordering system, SNUSIO reserves the right to deny a purchase.

How much can I order from SNUSIO?
You can order up to 15 rolls of snus on snusio.com. You can choose to add different cans to your order, but the total quantity must not exceed 150 cans.

Why is the product not the same price as when I ordered last time?
Prices on snusio.com are dynamic. This means we strive to set competitive prices that match the market. When we change the price of a product, it’s usually an adjustment that benefits you as a consumer, but in some cases, prices may increase. Therefore, prices can vary from order to order, and your products may not cost the same as when you last ordered.